The course comprises the following elements:

"“The e-mail expertise course, which was tailored to suit our specific requirements, has been a great success. The trainer was knowledgeable, delivering the course in a professional whilst informal manner and engaged delegates from start to finish. I would have no hesitation in either recommending this company or using them again for our future training needs.”

Pam Ludlow
Chartered MCIPD, HR Advisor, British Association for Counselling and Psychotherapy.
• Avoiding legal problems
• Freeing yourself from in-box slavery
• The two minute rule
• Dealing with spam
• The top ten mistakes to avoid when writing email
• The importance of subject lines
• Ensuring your message gets read
• Getting your key points across
• Avoiding 'flame wars'
• Writing appropriately for the audience
• Understanding how your message might be interpreted
• Addressing your reader's needs
• Establishing and building rapport
• Good writing practice
• When to send and when to call
• Who to send to
• Avoiding viruses    

Click here for more information on the features and benefits of the course.